FAQ
Welcome to the DailyBeautyToolss Help Center. This page answers many of the most common questions regarding our products, ordering process, shipping, and customer support. If you cannot find the information you need, our Customer Care Team will be happy to assist you.
Please contact us at support@dailybeautytoolss.com and include your Order Number together with the email address used when placing your order so we can assist you as quickly as possible.
1. Orders & Payments
Q: How can I use a discount or promotional code?
Applying a coupon is quick and easy during checkout.
- Add your preferred beauty tools to your shopping cart.
- Proceed to the secure checkout page.
- On mobile devices: Tap "Show Order Summary" to display the discount code field.
- On desktop computers: Locate the Discount Code section on the checkout page.
- Enter your promotional code, click Apply, and complete your payment after the discount has been successfully deducted.
Q: Which payment methods are accepted?
To provide a secure checkout experience, we support several trusted payment options, including:
- PayPal
- Visa
- MasterCard
- American Express
- Diner's Club
- Apple Pay
- Google Pay
All payments are processed through encrypted and secure payment gateways.
Q: How much does shipping cost?
We charge a standard international shipping fee of USD $5.99 for most destinations.
Shipping fees may vary slightly depending on your delivery region or promotional campaigns. The final shipping cost will always be displayed during checkout before payment is completed.
2. Shipping & Delivery
Q: Do you ship internationally?
Yes.
DailyBeautyToolss serves customers worldwide. To improve delivery efficiency, orders are dispatched from the fulfillment center that can provide the fastest available shipping for your destination.
Q: How long does delivery usually take?
After your order has been processed and shipped, estimated delivery generally requires 10–20 business days, depending on your location and local carrier services.
Q: How can I track my package?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may use your tracking number on international tracking websites such as 17TRACK to follow your shipment throughout the delivery process.
Q: Why hasn't my tracking information updated?
This is completely normal in many cases.
Tracking information may require 24–48 hours to appear after shipment. During international transportation, packages may also travel between sorting facilities without receiving frequent scan updates.
If your tracking has not changed for an extended period, please contact our support team for assistance.
Q: Why did my order arrive in separate packages?
Orders containing multiple products may be shipped from different warehouses to reduce delivery time.
If your order is divided into multiple shipments, each package will have its own tracking number, and the remaining items should arrive shortly afterward.
3. Order Changes & Cancellations
Q: Can I update my shipping address?
Yes, but requests must be submitted as soon as possible.
Please email support@dailybeautytoolss.com with the subject line:
Urgent: Address Update
Include the following information:
- Your Order Number
- The email address used for the purchase
- Your complete corrected shipping address
Please note that address changes can only be made before the order enters fulfillment. Once the package has been shipped, modifications are no longer possible.
Q: Can I change the products in my order?
If your order has not yet entered processing, we will do our best to accommodate your request.
Please contact us immediately using the subject:
Urgent: Order Modification
Be sure to include:
- Your Order Number
- Purchase email address
- Detailed description of the requested changes
Once an order begins packaging or shipment preparation, modifications may no longer be available.
Q: Can I cancel my order?
Orders may only be cancelled before they have been shipped.
Approved cancellation requests may be subject to a small processing fee. After shipment has been arranged, orders cannot be cancelled.
4. Product Issues & After-Sales Support
Q: My beauty tool arrived damaged. What should I do?
We sincerely apologize for the inconvenience.
Please contact support@dailybeautytoolss.com as soon as possible and provide:
- Your Order Number
- Your purchase email address
- Clear photographs or videos showing the damaged product
- A photo of the shipping label attached to the package
Our support team will review your case and provide an appropriate solution.
Q: I believe my product has a manufacturing defect.
Customer satisfaction is extremely important to us.
If you believe your product has a quality issue, please send us:
- Your Order Number
- Purchase email address
- A detailed description of the issue
- Clear photos or a short video showing the product concern
Our Quality Assurance Team will carefully evaluate the information provided.
Q: I received the wrong item or something is missing.
We're sorry for the mistake.
Please contact our Customer Care Team with:
- Your Order Number
- Purchase email address
- Photos of the item received (if incorrect)
- A description of the missing product(s)
We'll investigate your order and work toward a prompt resolution.
5. Emails & Order Notifications
Q: I didn't receive my order confirmation email.
Please first check your Spam, Junk, or Promotions folder.
If you still cannot locate the confirmation, contact support@dailybeautytoolss.com using the email address you entered during checkout. Our team will verify your purchase and resend your confirmation.
Q: I haven't received my tracking number yet.
Tracking information is generally emailed within 1–2 business days after your order has been processed for shipment.
If you have not received the email after this period, please check your spam folder before contacting our support team. We will gladly verify your shipment status and provide your tracking information if available.
Contact Us
Brand: DailyBeautyToolss
Company: TGrandwall Hongkong Limited
Email: support@dailybeautytoolss.com
Phone: +1 (815) 569-5659
Registered Address:
Suites 1606, 16th Floor
Infinitus Plaza
199 Des Voeux Road Central
Hong Kong
Our Customer Care Team is committed to providing professional assistance and responding to your inquiries as efficiently as possible. We appreciate your trust in DailyBeautyToolss and thank you for choosing our beauty tools.