Return Policy

Thank you for shopping with DailyBeautyToolss. We are committed to providing high-quality beauty tools and a satisfying shopping experience. If you experience an issue with your purchase, our Customer Support Team is ready to assist you. Please contact us at support@dailybeautytoolss.com and include your Order Number and the email address used for your purchase so we can review your request promptly.

Please read our Return & Refund Policy below.

1. Return Policy

To maintain product quality, hygiene, and customer safety, all orders placed with DailyBeautyToolss are generally considered final sale.

We do not accept returns or exchanges for products that have been opened or used unless the item:

  • Arrives damaged during shipping;
  • Contains a verified manufacturing defect;
  • Is incorrect due to a fulfillment error.

If any of the situations above apply, please contact our Customer Support Team for assistance.

2. Damaged, Defective, or Incorrect Products

We carefully inspect every order before shipment. However, if your package arrives with damage or you receive the wrong product, please notify us within 7 days after the confirmed delivery date.

To help us process your request efficiently, please include the following information:

  • Your Order Number;
  • The email address used to place the order;
  • A detailed description of the issue;
  • Clear photographs or a short video showing the damaged, defective, or incorrect product.

Our support specialists will review the submitted information and determine the most appropriate resolution based on your situation.

Depending on the circumstances, we may provide:

  • A replacement product;
  • A partial refund;
  • A full refund.

3. Refund Process

If your request qualifies for a refund, the approved amount will be returned to the original payment method used when placing the order.

After the refund has been issued, financial institutions generally require 7–12 business days to complete the transaction. Processing times may vary depending on your bank or payment provider.

4. Replacement Policy

DailyBeautyToolss does not offer standard product exchanges.

Replacement items are provided only after our Customer Support Team confirms that the original product was damaged during transit, contained a manufacturing defect, or was shipped incorrectly.

Approved replacements will be arranged at no additional cost whenever applicable.

5. Unauthorized Returns

Please do not return any merchandise without receiving prior authorization from our Customer Support Team.

Before sending any package back, you must first contact us and wait for our return instructions.

Packages returned without approval may be refused upon delivery, and we cannot guarantee refunds, replacements, or compensation for unauthorized returns.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with an existing order, please contact us using the information below.

Brand Name
DailyBeautyToolss

Operating Company
TGrandwall Hongkong Limited

Registered Address
Suites 1606, 16th Floor
Infinitus Plaza
199 Des Voeux Road Central
Hong Kong

Customer Support Email
support@dailybeautytoolss.com

Customer Service Phone
+1 (815) 569-5659

Our Customer Care Team is committed to reviewing every request fairly and providing timely assistance. Thank you for choosing DailyBeautyToolss. We appreciate your trust and will do our best to ensure a positive shopping experience.